HOW DO I RETURN AN ITEM?

For any returns, please contact our team returns@twopieces.co.uk and we’ll send you the address, providing your returns meet our requirements.

If you have any other queries you would like to discuss, contact our team support@twopieces.co.uk and one of our team members will be in touch. We aim to reply within 48hrs.

Find out more information on returns here.
ARE RETURNS FREE?

We do not cover the cost of returns and are not liable for any lost items.

Find out more information on returns here.
CAN I PAY WITH KLARNA?

Yes, Klarna is now available as a payment option.
HOW MANY DAYS DO I HAVE TO RETURN AN ITEM?

If you are based in the UK you have 14 days to return or exchange the item(s). If you are outside the UK you have 21 days to return the item(s) but note we do not offer exchanges outside the UK.

Find out more information on returns here.
WHEN CAN I EXPECT MY REFUND?

Please allow up to 14 days from the return confirmation date to receive your refund. If the date has passed 14 days contact our team support@twopieces.co.uk and we will investigate this for you.

Find out more information on returns here.
RETURNING ITEMS ON SALE

If you’d like to return an item you’ve purchased on sale please contact our team returns@twopieces.co.uk with your name, email and order number so we can send you the address, providing your returns meet our requirements.

* Note: We do not offer exchanges for items purchased on sale.

Find out more information on returns here.
MY ORDER HAS BEEN CANCELLED

If for any reason your order has been cancelled, please contact our team support@twopieces.co.uk and we’ll investigate further for you.

* Note: We reserve the right to cancel and refund any order if we believe it involves fraudulent activity.
PARCEL DELIVERIES

In the rare case your parcel hasn’t been delivered, firstly, make sure you provided us with the correct address.

We also recommend that you check with any nearby neighbours, family members, concierge or members of staff who may have signed for the parcel on your behalf.

If you have attempted these steps and still have an issue with your order, please contact our customer support team support@twopieces.co.uk and we will investigate further.
HOW LONG WILL MY DELIVERY TAKE TO ARRIVE?

Visit our shipping page and select your country/region for estimated delivery times.

In the rare case your delivery exceeds the time allocated, contact our team support@twopieces.co.uk so we can investigate further for you.
DO YOU OFFER NEXT DAY DELIVERY?

Unfortunately, we are not currently offering next day delivery as a shipping option, but certainly look too in the future.
WHICH PARCEL DELIVERY SERVICE DO YOU USE?

We are partnered with various leading delivery services, so be prepared! Wooo!!
HOW DO I CANCEL MY ORDER?

Please contact our team support@twopieces.co.uk to cancel your order. Although, we recommend you act as quickly as possible as the order may have been processed!
MISSING ITEMS

If you have received a parcel with a missing item, please contact us here with the following information:

Your Name:
Email Address:
Order No.:
Order Date:
Delivery Date:
Missing Item:
FAULTY ITEMS

In the rare case you receive a faulty item, please contact our team support@twopieces.co.uk with the following, so we can assist you:

Your Name:
Email Address:
Order No.:
Order Date:
Description of the fault:
Photo evidence of the fault:
I HAVE AN ISSUE WITH MY ORDER

If you experience any order issues, please contact our team support@twopieces.co.uk and try your best to describe the issue so we can investigate for you.

If you have any other queries you would like to discuss, contact our team support@twopieces.co.uk and one of our team members will be in touch.

We aim to reply within 48hrs.